Orders are usually packed and dispatched within 2 to 3 working days, unless otherwise stated on the product page or during peak periods.

As our soaps are handcrafted in small batches, some items may take a little longer if they are freshly crafted from scratch, made to order, or part of a special launch preorder.

Local delivery is available within Singapore.

Estimated delivery time after dispatch is usually 1 to 3 working days, depending on the courier schedule.

You will receive a notification once your order has been dispatched or is on its way.

Flat tracked delivery fees of $4 applies for domestic delivery within Singapore.

Delivery fee is waived for purchases >$50 in the same order.

Arrangements can be made for self-collection at My Naked Bar studio or at our pop up events. Please reach out via IG DM or email and wait for confirmation before heading down to collect your order.

Please check your delivery details carefully before placing your order.

If an order is returned to us because of an incorrect or incomplete address, missed delivery, or failed contact attempt, we may need to charge an additional delivery fee to resend the parcel.

We do our best to pack and send your order promptly, but delivery delays may happen due to courier volume, weather, public holidays, peak shopping periods or other situations outside our control.

If your parcel seems unusually delayed, please contact us and we will help check where we can.

Please check your order when it arrives.

If something arrives damaged or an item is missing, contact us within 3 days of receiving your parcel with your order number and clear photos of the parcel and item.

Do note that as part of our sustainability efforts, we pack your orders in clean reused packaging material such as upcycled milk cartons. If family members are likely to receive the items on your behalf, please inform them in advance so they do not reject the delivery.

We will review it and help make things right where appropriate.

We do not currently offer regular international shipping through the website.

If you are outside Singapore and would like to place an order, please contact us before purchasing. We will let you know if shipping is possible and provide a custom delivery quote where available.

For shipping questions, please contact us through our Contact page or email us with your order number.

Due to the personal care nature of our products and for hygiene reasons, we are unable to accept returns once an order has been delivered.

This includes opened and unopened soap bars, deodorants, accessories and gift sets.

Please reach out to us within 3 days of receiving your order if your parcel arrives damaged, an item is missing, or you received the wrong item.

Email us with:

• your order number
• a short description of the issue
• clear photos of the parcel, shipping label and affected item
  

We’ll review the details and help make things right where appropriate.

Please note that due to our Sustainability initiatives, we ship our orders using clean but reused packaging e.g. milk cartons / new packaging from other brands that had been made obsolete.

If you are unsure, check if the sender = The Ripple Tribe Pte Ltd, do a smell test for the package or write to us at mynakedbar@gmail.com.

Order issues may include:

• damaged items on arrival
• missing items
• wrong items sent
• serious product defects
  

Since our bars are handcrafted by hand, no one more is exactly alike. Normal handmade variations such as slight differences in colour, shape, scent strength, weight, texture or milk carton markings are not considered defects.

Refunds are reviewed case by case after we receive the details and photos of the issue.

Where appropriate, we may offer a replacement, store credit or refund. The outcome will depend on the nature of the issue and product availability.

We are unable to offer refunds, returns or exchanges for change of mind, scent preference, skin preference, incorrect orders placed by the customer, or products that do not suit personal expectations after delivery.

If you are unsure which bar to choose, please contact us before ordering and we’ll help you find a better starting point.

Everyone’s skin is different, especially sensitive or eczema-prone skin.

If irritation occurs, stop using the product. We are unable to guarantee that every product will suit every person, so we do not offer refunds for individual skin reactions. For highly reactive skin, we recommend patch testing first and consulting a doctor if needed.

If your parcel is returned to us because of an incorrect or incomplete address, missed delivery, or failed contact attempt, we may need to charge an additional delivery fee to resend it.