1. Overview
This website is operated by My Naked Bar. Throughout the site, the terms “we”, “us” and “our” refer to My Naked Bar.
By accessing our website, browsing our pages, creating an account, placing an order or using any part of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy and Shipping & Returns Policy.
If you do not agree with these terms, please do not use our website or purchase from us.
2. Our Products
My Naked Bar offers handcrafted soap bars, personal care products, home and living items, gift sets, workshops, corporate gifts and related products or services.
Our soap bars are handcrafted in small batches. Natural variations in colour, shape, scent strength, texture, weight, markings and finish may occur. These variations are part of the handmade nature of our products and are not considered defects.
Product photos are provided as accurately as possible, but colours and details may appear differently depending on your device screen.
3. Sensitive Skin and Product Suitability
Our products are created with care, but everyone’s skin is different.
Where we describe products as suitable for sensitive skin, eczema-friendly or loved by customers with eczema-prone skin, this does not mean the product treats, cures, prevents or medically manages any skin condition.
If you have highly reactive skin, allergies, eczema, open wounds or a medical skin condition, please patch test first and consult a doctor or qualified healthcare professional if needed.
Stop using any product if irritation or discomfort occurs.
4. Orders
When you place an order on our website, you agree that the information you provide is accurate and complete.
We reserve the right to refuse, cancel or limit any order where we believe there may be an error, stock issue, payment issue, suspected misuse, fraudulent activity or other reasonable concern.
An order confirmation email does not guarantee acceptance of your order. Your order is accepted when it has been processed and dispatched.
5. Pricing and Payment
All prices are listed in Singapore dollars unless otherwise stated.
We try to ensure all prices, product details and promotions are accurate. If an error occurs, we reserve the right to correct it, cancel affected orders or contact you before proceeding.
Payment must be completed before an order is processed.
6. Promotions, Discounts and Rewards
From time to time, we may offer promotions, discounts, reward points, gift cards or special offers.
These may be subject to specific terms, expiry dates, exclusions or minimum spend requirements. Promotions cannot be exchanged for cash unless required by law.
We reserve the right to amend, suspend or withdraw promotions, discounts or rewards where necessary.
7. Subscriptions
If you purchase a subscription product, you agree to the subscription terms shown on the relevant product or subscription page at the time of purchase.
Subscription orders may renew automatically according to the selected schedule. You are responsible for managing, updating or cancelling your subscription before the next charge date.
Subscription discounts, product availability and collection options may change from time to time.
8. Shipping, Returns and Limitations
Shipping, returns, refunds, damaged items, missing items and delivery-related issues are covered under our Shipping & Returns Policy.
Due to the personal care nature of our products and for hygiene reasons, we are unable to accept returns once an order has been delivered, except where there is an eligible order issue reviewed by us.
9. Workshops and Events
Workshop bookings, corporate sessions and events may be subject to separate booking terms, minimum group sizes, payment schedules, cancellation terms and rescheduling conditions.
If specific workshop or event terms are provided at the time of booking, those terms will apply in addition to these Terms of Service.
10. Gift Cards
Gift cards are issued electronically unless otherwise stated.
Gift cards are not exchangeable for cash and should be treated like cash. We are not responsible for lost, stolen or misused gift card details.
Gift card validity and usage terms will be stated on the gift card page or at the point of purchase.
11. Website Use
You agree not to misuse our website.
This includes, but is not limited to:
- Attempting to interfere with the website’s security or operation
- Using the site for unlawful purposes
- Copying, scraping or reproducing website content without permission
- Submitting false, misleading or harmful information
- Uploading or transmitting malicious code
We may restrict or terminate access if we believe the site is being misused.
12. Intellectual Property
All content on this website, including text, photographs, product names, graphics, designs, logos, illustrations and other materials, belongs to My Naked Bar or is used with permission.
You may not copy, reproduce, modify, distribute, sell or use our content for commercial purposes without written permission.
13. Third-Party Links and Services
Our website may contain links to third-party websites, tools, apps or payment providers.
We are not responsible for the content, policies, security or practices of third-party services. Your use of third-party services may be subject to their own terms and policies.
14. Limitation of Liability
To the fullest extent permitted by law, My Naked Bar will not be liable for any indirect, incidental, special or consequential loss arising from your use of our website, products or services.
Our total liability for any claim relating to an order will not exceed the amount you paid for the affected product or service.
Nothing in these terms excludes liability where it cannot be excluded under applicable law.
15. Indemnity
You agree to indemnify and hold My Naked Bar harmless from any claim, loss, damage, cost or expense arising from your misuse of our website, breach of these terms or violation of any law or third-party rights.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.
17. Governing Law
These Terms of Service are governed by the laws of Singapore.
Any disputes will be subject to the courts of Singapore, unless otherwise required by applicable law.
18. Contact Us
If you have questions about these Terms of Service, please contact us through our Contact page or email us at the contact details provided on our website.